Dear Chris928,感謝您選擇入住臺中勤美洲際酒店，并抽出時間與我們分享您的經驗。我們很高興得知您對酒店的地理位置與備品配置感到滿意，并認同我們嶄新的設施。然而，我們也注意到您在入住安排、客房清潔與餐飲體驗方面的反饋，這些都是我們非常重視的環節。關于辦理入住的等候時間，我們深知準時提供房間的重要性，并將持續優化房務安排，以提升入住效率。同時，我們也已將您對客房清潔的意見轉達至相關部門，以確保未來維持更高標準的清潔細節。此外，對于您在大廳酒吧的用餐體驗，我們將與餐飲團隊進一步檢視餐點品質，確保每位賓客都能享受更滿意的美食選擇。您的回饋對我們而言極具價值，我們將以此為改進的方向，期盼未來能為您帶來更完美的住宿體驗。如有任何需求，請隨時與我們聯系，我們期待能再次歡迎您的光臨。Thank you for choosing InterContinental Taichung and for sharing your experience with us. We are pleased to hear that you appreciated our convenient location and BYREDO amenities, as well as our brand-new facilities. However, we also acknowledge your concerns regarding the check-in process, room cleanliness, and dining experience. These are areas we take seriously and are continuously working to improve.Regarding the check-in delay, we understand the importance of timely room availability and will refine our housekeeping coordination for greater efficiency. Your feedback on room cleanliness has been shared with our housekeeping team to ensure a higher standard of attention to detail. Additionally, we will review our food and beverage offerings at the lobby lounge to enhance the overall dining experience for our guests.We truly appreciate your valuable feedback and will use it to further elevate our service. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Should you need any assistance, please feel free to reach out.Best regards,Eric Swanson, PhD | 埃里克·斯旺森General Manager | 總經理
