Dear Colleen,感謝您抽出寶貴時間與我們分享您的住宿體驗。我們非常重視您的回饋，并深知這次的入住未能達到您的期望，對此我們高度重視并已展開內部檢討。針對您提及的迎賓卡片錯誤、迎賓點心狀況及快速退房的安排，我們將進一步強化內部流程，以確保未來能為賓客提供更加精準與細致的服務。此外，關于行政酒廊營業時間的溝通落差，我們也會檢討資訊傳遞的準確性，以避免類似情況再次發生。至于銀聯卡付款流程，我們理解交易順暢對賓客來說至關重要，并將審視相關作業流程，以提升付款體驗。您的寶貴意見對我們極具參考價值，我們真誠希望未來有機會能為您帶來更優質的住宿體驗。如有任何需要，請隨時與我們聯系。Thank you for taking the time to share your experience at InterContinental Taichung. We sincerely appreciate your feedback as it allows us to continuously refine our services.We acknowledge the concerns you raised regarding the welcome card, in-room amenities, and the quick checkout process. We will further strengthen our internal procedures to ensure greater precision and attentiveness in our services. Regarding the discrepancy in the executive lounge hours, we will review our communication to prevent such issues in the future. As for the UnionPay transaction process, we understand the importance of a smooth payment experience and will reassess our procedures accordingly.Your insights are highly valuable to us, and we genuinely hope to have the opportunity to provide you with an improved experience in the future. Please do not hesitate to reach out should you require any assistance.Best regards,Eric Swanson, PhD | 埃里克·斯旺森General Manager | 總經理
貴賓您好，感謝您選擇入住臺中勤美洲際酒店，并與我們分享您的住宿體驗。我們很高興得知您對酒店的空間、服務與地理位置感到滿意。您的肯定是我們持續精進的動力。關于您提及的裝修氣味，我們已關注此情況，并可提供空氣凈化器以提升客房舒適度。我們亦將持續優化空氣品質，確保每位賓客都能享受更加宜人的住宿環境。期待您的再次蒞臨，讓我們為您帶來更臻完善的住宿體驗。如有任何需求，請隨時與我們聯系。Dear Valued Guest,Thank you for choosing InterContinental Taichung and for sharing your feedback. We are pleased to hear that you enjoyed our spacious accommodations, excellent service, and convenient location. Your kind words are truly encouraging to our team.Regarding the residual renovation scent, we have taken note of your concern and can provide an air purifier upon request to enhance your comfort. We remain committed to optimizing air quality and ensuring a pleasant stay for all our guests.We look forward to welcoming you again for an even more refined experience. Please feel free to contact us should you need any assistance.Best regards,Eric Swanson, PhD | 埃里克·斯旺森General Manager | 總經理
貴賓您好，感謝您與我們分享這次的入住體驗，并對我們服務團隊的用心表示肯定。我們很高興得知飯店同仁在您抵達與返房時的貼心服務讓您感到滿意，這是我們始終致力于提供的細致款待。您的鼓勵將激勵我們持續為每位賓客提供更貼心的服務。同時，我們也非常重視您對房間設計、備品品質、動線規劃及地理位置的寶貴意見。我們已將您的反饋轉達至相關部門，特別是關于房間內設施的動線與備品檢查，我們會進一步檢討與優化，確保每位賓客都能擁有更舒適的入住體驗。至于交通問題，我們將加強與賓客的行前溝通，提供更詳細的抵達指引，協助降低因周末封路帶來的不便。我們理解您的期望，并將以此作為提升服務與設施的動力。期待未來仍能有機會為您帶來更理想的住宿體驗。如有任何需求，請隨時與我們聯系。Dear Valued Guest,Thank you for sharing your detailed feedback with us. We are delighted to hear that our team provided attentive service, assisting you with your luggage upon arrival and ensuring your comfort during your stay. Your kind words are truly appreciated and will continue to inspire us to deliver warm and thoughtful hospitality.At the same time, we take your comments on room layout, amenities, and accessibility seriously. Your feedback has been shared with our respective teams, and we will carefully review aspects such as room functionality, housekeeping quality control, and guest communication to enhance future stays. Regarding transportation challenges due to weekend road closures, we will work on improving pre-arrival information to help guests navigate their way to the hotel more seamlessly.We understand your expectations and will use your insights as motivation to refine our services and offerings. We sincerely hope to have the opportunity to welcome you back in the future for an improved experience. Should you require any assistance, please feel free to reach out to us.Best regards,Eric Swanson, PhD | 埃里克·斯旺森General Manager | 總經理
Dear JM__BR,感謝您對臺中勤美洲際酒店的肯定，很高興得知您對我們的整潔環境與服務感到滿意。我們致力于提供舒適且放松的住宿體驗，確保每位貴賓都能享受細致周到的款待。期待您的再次蒞臨，讓我們為您打造更多美好的回憶。如有任何需求，請隨時與我們聯系。Thank you for your kind words about InterContinental Taichung. We are delighted to hear that you appreciated our clean and relaxing environment, as well as the excellent service provided by our team. Ensuring a comfortable and refreshing stay for our guests is always our priority.We look forward to welcoming you back for another wonderful experience. Please feel free to reach out if there is anything we can assist you with.Best regards,Eric Swanson, PhD | 埃里克·斯旺森General Manager | 總經理
